Hi, I’m Jennifer Choubassi
I work across networking, systems, and software — supporting multi-site infrastructure (15+ locations) with Cisco switching, Palo Alto firewalls, SD-WAN, and Windows Server, alongside experience in C++, Python, and Java.
About
I’m a Network Technician with a background in Computer Science and Cognitive Psychology, working across networking, systems, and software. I support infrastructure across 15+ remote sites, working with Cisco switching, Palo Alto firewalls, SD-WAN, and network monitoring tools in production environments.
I also have experience with Windows Server and virtualization, including DHCP failover and VMware vSphere, and a strong foundation in systems programming using C++, Python, and Java. This combination allows me to approach problems from both an infrastructure and software perspective.
I’m particularly interested in systems, networking, and low-level programming, and am working toward roles that combine infrastructure, systems design, and software engineering.
Selected Work
Infrastructure & Systems
Network Infrastructure Refresh
Supported large-scale infrastructure refreshes across remote sites, including switch replacements, SD-WAN deployments, firewall changeovers, and live production cutovers.
POP Site Network Upgrades
Contributed to network upgrades at POP sites, assisting with hardware replacements, connectivity validation, and transition support during modernization efforts.
Wireless AP Refresh
Supported wireless infrastructure upgrades through access point replacements, deployment coordination, and post-cutover troubleshooting to improve coverage and reliability.
DHCP Failover Deployment
Implemented DHCP failover (hot standby) using Windows Server to improve service continuity and network resilience.
Software Projects
FTP Server (C++)
Implemented active-mode FTP over sockets with IPv6 support following RFC 959/2428.
Buddy System Memory Manager (C++)
Built a custom allocator demonstrating OS-level memory management techniques.
Inverted Pendulum (C++)
Developed a fuzzy-logic controller with real-time simulation and control tuning.
Experience
Network Technician – Canadian Mountain Holidays
Sept 2025 – Present · Banff, AB
- Support and maintain network infrastructure across 15+ remote sites.
- Work with Cisco switching, Palo Alto firewalls, and SD-WAN (VeloCloud).
- Execute network cutovers and infrastructure upgrades in live environments.
- Implemented DHCP failover (hot standby) using Windows Server.
- Provision virtual machines using VMware vSphere for infrastructure services.
- Monitor and troubleshoot network performance using PRTG and SolarWinds.
Support Technician – Government of Canada
Jan 2024 – Jun 2025 · Edmonton, AB
- Delivered frontline IT support for 1,000+ users, maintaining a 98% incident resolution rate.
- Administered Active Directory and Microsoft 365 for 1,000+ users, improving access control and system reliability.
- Wrote a monthly IT newsletter and built guides/training resources that streamlined onboarding.
Product Zone Expert – Apple Inc.
May 2022 – Jan 2024 · Edmonton, AB
- Delivered technical support and training across Apple’s ecosystem, improving user confidence and experience.
- Mentored peers and improved team workflows, boosting efficiency and knowledge-sharing.
Sales Associate – The Source
Mar 2018 – Feb 2022 · Edmonton, AB
- Provided tailored tech solutions and authored reference guides for team use.
- Organized schedules and supported team growth through training and collaboration.
Technical Skills
- Cisco Switching (VLANs)
- Palo Alto Firewalls
- SD-WAN (VeloCloud)
- TCP/IP Networking
- Windows Server
- DHCP / Network Services
- VMware vSphere
- Active Directory
- C / C++
- Python
- Java
- JavaScript
- Docker
- Git / GitHub
- HTML
- CSS
Hands-On & Deployment
- Rack & stack hardware installations
- Structured cabling (RJ45 termination & patching)
- Switch configuration & deployment
- On-site network cutovers
- Hardware replacement & upgrades
- Remote site troubleshooting
Education
BSc, Computer Science
Massey University · Present
- Coursework in systems programming, networking, AI, and embedded development.
- Projects include memory allocators, TCP servers with RSA encryption, and web applications.
BSc, Psychology
MacEwan University · Jun 2020
- Specialized in Cognitive & Perception Psychology.
- Conducted supervised research on eye gaze and personality perception.
Get in touch
You can reach me using the form below, or directly at jenny.choubassi@gmail.com.